Technical Support & Maintenance Engineering Services
Most companies realize that significant savings and
incredible leverage can be achieved by focusing their valuable resources
on core competency requirements. Overall, this is particularly true in the
case of knowledge workers and intellectual property. This elementary
principle has begun to drive outsourcing to unprecedented levels across
the board whether it is outsourced data center infrastructure, human
resource processing or software engineering services.
Over and over, companies are grappling with the core
question: "What business are we in?" to help determine the areas where
outsourcing can help. And, as a result, when companies find out the answer
to that question they realize that, within software engineering and IT in
general, two areas are emerging as primary outsourcing candidates:
Technical Support and Maintenance Engineering. These areas, along with
call center support are frequently typified by high employee turnover and
lower skill level while, most often, falling outside of core competency
need.
Companies such as RTR can offer an alternative. The
reasoning is elementary to understanding how outsourcing leverages
economies of scale and scope. With respect to cross-platform
products or old releases on multiple platforms, RTR can truly result in
savings for your organization while improving overall handling.
Find out how RTR can help you
with your software maintenance and support needs.
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