Support Information for RTR's FrontPage® Server Extensions 2002 for IIS 8.5, IIS 8 and IIS 7.5
All RTR FPSE licenses (including evaluation licenses) include free email support which covers:
Your RTR FPSE license does NOT include support for any other issues that you may encounter, including the following:
Support Process and Terms & Conditions:
Ready-to-Run Software (RTR) will work with the customer to establish a baseline and definition for each Technical Support request. The following process definition, terms and conditions will apply:
During the initial e-mail contact, RTR Technical Support will work briefly with the customer to understand the specific support request in order to clearly define a bounded problem statement (support incident).
An incident is one single well-defined FrontPage inquiry, issue or problem. Additional problems needing resolution will be considered as separate and additional incidents. The objective of the RTR Technical Support staff will be to assist each customer with resolution of a single incident or bounded problem statement at a time, e.g., installation of the FrontPage Server Extensions on a single, target server.
After the initial and brief definition of the need/problem statement, the RTR Technical Support will notify the customer of current billing rates for Technical Support and, upon customer approval, will open an internal Technical Support Incident Log. Each incident will be billed at our current billing rate (see below). At any time, the customer may elect to terminate support or consultation for a given incident prior to resolution or completion. The specific Incident Log will be closed upon termination accordingly. In any event, the customer will be billed for the time applied by RTR staff on each incident in fifteen-minute (0.25 hour) increments, or for any portion of such an increment, with a one-hour minimum. This time will include all work including on-phone discussion, e-mail dialogue, background investigation and problem research, etc.
All Technical Support shall be billed via PayPal. Exceptions may be made by the RTR Accounting Department for existing customers with established credit.
For additional FrontPage support information, please see our FrontPage FAQ page on the Ready-to-Run Web site.
Discounted rate of $195.00 per hour, one-hour minimum (RTR FPSE only)
Microsoft, FrontPage, Windows Server 2012, Windows Server 2012 R2, Windows 8, Windows Server 2008 R2 and Windows 7 are either registered trademarks or trademarks of Microsoft
Corporation in the U. S. A. and/or other Countries. Other product and company names
mentioned herein may be the trademarks of their respective owners.
Software, Inc Privacy Statement